Please note that items must be returned in the same condition as purchased. For example, products purchased online can only be returned by sending them to BURKINISTAR warehouses for a refund. In order for the order to be cancelled, it must not have been delivered to the cargo branch yet. Orders delivered to the cargo branch cannot be cancelled. It cannot be canceled because the shipping payment has been made.
Full Price Items (Not Used with Discount Codes)
Swimsuits and other items purchased at full price can be returned excluding shipping costs and must be sent back within 14 days of shipping date. Be sure to keep the cargo tracking number when returning the products, because the cargo company may encounter problems such as loss or delivery to the wrong address during the shipping process. All items must be returned in their original condition and packaging. Labels or hygiene protectors must be attached to the products. Items must be unused and free of stains, damage or strong odors (including perfume). If an item is found to be stained, damaged, or has any of the issues listed above, the return may be refused and the customer may be responsible for all costs incurred in shipping the item back to them. If the customer refuses to pay return shipping costs to have the products returned to them, the products will be destroyed.
Products Purchased Using Discount Code
Swimsuits and essentials purchased using a discount code are eligible for store credit only and must be returned within 14 days of shipment, excluding shipping costs. Return policies are the same as for full priced items.
Latest Discount Products
Hats, face masks, accessories, nail products, and items purchased for less than $30 or as part of a “buy one, get one free” promotion are considered final sales and are not eligible for returns. If the customer attempts to return these items, a restocking fee will be charged for the final sale items, the return may be refused and the items may be sent back to the customer at the customer’s expense. If the customer refuses to pay return shipping costs to have the products returned to them, the products will be destroyed.
Perfume
If the BURKINISTAR branded perfume is unopened and in its original packaging, the right to return may arise. Returns are not accepted if the perfume has been opened or used for trial purposes.
In Case of Return
If the return is processed by the cargo company, a store credit will be issued by deducting the shipping fee after the package is received.
‘Do you need help?’
For your questions about returns and refunds, you can contact us at [email protected].
Return & Cancellation & Exchange
We do not accept returns unless the product you purchased from Burkinistar is deformed. Orders that are not delivered to the cargo branch may be cancelled. Orders delivered to the cargo branch cannot be canceled since the cargo payment has been made.
If an exchange is requested, the shipping fee will be covered by the customer.
Returns are accepted provided that the shipping fee is paid by the customer. If the package without payment is sent to the seller, the package will not be accepted and will be sent for destruction.
You can contact us at [email protected] for any questions you may have regarding returns, exchanges, cancellations and many more.